Privacy policy

At Natura Austral we care about the privacy of the people who visit and use www.naturaustral.com. This policy explains how we collect, use, store and protect users' personal data (the “User”), and the rights they can exercise, in accordance with the laws of the Republic of Chile.

This English version is provided for convenience. In case of any discrepancy, the Spanish version prevails.

1. Controller and scope

Natura Austral is responsible for the personal data collected at www.naturaustral.com. This policy applies to data the User provides voluntarily, for example when filling in a contact form, requesting a visit, describing a project or writing to us through the published channels.

2. Data we collect

We may collect name, email address, phone number, country or city, the location and size of a property, the property or type of project of interest, and any other information the User chooses to include in their messages. The Site may also record technical browsing data, such as anonymous usage metrics.

3. How we use it

We use the data to answer inquiries, send information about properties and projects, arrange visits and meetings, send communications when the User authorizes them, produce internal statistics and improve the Site.

4. Cookies and analytics

The Site may use cookies and analytics tools to work properly, remember preferences and measure its use in order to improve it. The User can set their browser to reject cookies or to warn when they are installed.

5. Retention, security and third parties

We keep data only as long as necessary for these purposes, with reasonable technical and organizational security measures against unauthorized access, loss or misuse. To run the Site and handle communications we use technology providers, such as our hosting and email services, which may process data on Natura Austral's behalf under confidentiality and security obligations. We do not sell or transfer personal data to third parties.

6. User rights

The User may request access to their data, its correction, its deletion where applicable, and object to certain uses, in accordance with Chilean personal data protection law. To exercise these rights, simply write to contacto@naturaustral.com stating your request.

7. Changes and contact

We may update this policy due to legal changes, internal adjustments or improvements to the Site. Changes are published on this page and take effect from publication. For any privacy question, write to us at contacto@naturaustral.com.